Passion and service excellence are the front and center of hospitality says Mark Williams, the new general Manager at The Grillroom & Sushi Bar.
“The customer facing service of the restaurant needs to equally match the amazing food coming out of our pristine kitchen – our peerless backend” says Williams who trained at the Swiss Hotel Management School in Switzerland and obtained a BA Honours in Hospitality and Events Management.
The well-groomed restauranteur’s friendly nature and professionalism reflect his thirteen years’ experience as a manager at leading restaurants in South Africa’s economic hubs of Johannesburg, Pretoria and Cape Town.
He understands the importance of providing consistent quality dining experiences.
“The stakes are high in this industry, now more than ever, and the customer demands real value for money. Providing consistent high quality dining experiences is a non-negotiable,” says Williams.
The Grillroom & Sushi Bar’s head chef Jamie Sutherland says Williams brings an energetic vibe and elegance to the restaurant. “Williams is an effective communicator with intimate knowledge on operating both the front and back of house seamlessly and profitably which he shares selflessly with the team.”
