Introduction
Welcome to Gallivant Africa (“we,” “our,” or “us”). We operate the website www.gallivant.africa (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile information
- Booking Information: Travel preferences, dates, destinations, and special requests
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communications: Messages, inquiries, and feedback you send to us
Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click-through rates, and referral sources
- Location Data: General location information based on IP address (with your consent for precise location)
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our travel services
- Booking Management: To process reservations, payments, and communicate booking details
- Customer Support: To respond to inquiries, provide assistance, and resolve issues
- Personalization: To customize content, recommendations, and user experience
- Marketing Communications: To send promotional materials, newsletters, and updates (with your consent)
- Analytics: To analyze usage patterns and improve our website functionality
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorized access, and other security threats
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who assist us in operating our business, including:
- Travel suppliers (hotels, airlines, tour operators)
- Payment processors
- Email marketing platforms
- Analytics providers
- Customer support platforms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Deletion
- Request deletion of your personal information (subject to legal and contractual obligations)
Restriction and Objection
- Restrict or object to certain processing of your information
- Opt-out of marketing communications
Consent Withdrawal
- Withdraw consent for specific data processing activities
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use include:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie consent tool.
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors affecting retention periods include:
- The nature of the information collected
- Legal and regulatory requirements
- Legitimate business purposes
- Your consent and preferences
Children’s Privacy
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Gallivant Africa
Email: hello@gallivant.africa
Address: 80 Ferero Avenue, Randpark Ridge, Johannesburg, South Africa
For data protection inquiries specifically, you may also contact our Data Protection Officer at: hello@gallivant.africa
Governing Law
This Privacy Policy is governed by the laws of South Africa, without regard to its conflict of law principles.
Last Updated: 25 July 2025
