Our Rating System
A structured, transparent and globally relevant framework.
Global Standards Adapted for Africa
International best practice with African context.
Comprehensive Assessment
150–250 point rating across all departments.
Actionable Recommendations
Clear insights to help you improve.
Recognition & Visibility
Showcases your achievement to global travellers.
What We Assess
The complete guest journey.
Guest Experience
Reservations, arrival, rooms, service, dining, wellness, departure and post-stay experience.
Operational Standards
Housekeeping, maintenance, consistency, safety, accessibility, digital experience and management controls.
Luxury Detail
Personalisation, anticipation, design, sense of place, emotional connection and service recovery.
The online score is an indicative self-assessment only. Formal Gallivant recognition requires a separate assessment process and does not arise automatically from the website score.